EXTRAPOLITAN BOOKING TERMS AND CONDITIONS
RATP DEV GLOBAL SIGHTSEEING (RDGS) LIMITED
1. THESE TERMS
1.1 What these terms cover. These are the terms on which we provide you with sightseeing tour booking services. We do not provide sightseeing tours ourselves, the tours are provided by the Tour Operators.
1.2 When These Terms Apply. These terms apply to bookings made through the Website.
2. WHY YOU SHOULD READ THEM
Please read these terms carefully before you submit your booking to us. They may have been amended since your last visit. Your attention is drawn in particular to section 10 “OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU”. If you do not agree to these terms please do not continue to use the Website.
2.1 When these terms come into force. These terms come into force on the 3rd of December 2015.
2.2 Definition of certain words used in these terms: In these terms references to:
2.2.1 “Tour Operators” means the operator or provider of the tours featured on the Website;
2.2.2 “we” or “us” or “our” means RDGS;
2.2.3 “Website” means www.extrapolitan.com; and
2.2.4 “you” or “your” means the relevant Website user and/or visitor.
3. INFORMATION ABOUT US AND HOW TO CONTACT US
3.1 Who we are. We are RDGS (RATP Dev Global Sightseeing) Limited a company registered in England and Wales. Our company registration number is 09657721 and our registered office is at Jews Row, Wandsworth, London SW18 1TB. Our registered VAT number is 226 6411 22.
3.2 What we do. We own and operate the Website which we make available to you to use to find and make bookings of sightseeing tours advertised on the Website by the Tour Operators. We act as the agent of each Tour Operator. We will take payment for the tour and transmit the details of your booking to the relevant Tour Operator and, on behalf of the relevant Tour Operator, send you a confirmation email and any tickets purchased
3.3 The booking services are free of charge to you. The booking services are free of charge, we will not charge you for our service or add any additional (reservation) fees to the tour price.
3.4 How to contact us. You can contact us by using the contact information on the contact us page on the Website.
4. FORMATION OF YOUR CONTRACT WITH THE TOUR OPERATOR
4.1 The display of a tour on the Website is an invitation to you to make an offer for a purchase of that tour from the relevant Tour Operator. When we display a Tour Operator’s tour on the Website, we are, on behalf of the relevant Tour Operator, inviting you to make an offer for a purchase from the relevant Tour Operator.
4.2 How the contract is formed with the Tour Operator: When you make an offer to purchase a tour from the relevant Tour Operator, acceptance of your offer occurs when you are sent an email by us. It is at this point that a contract is formed between you and the Tour Operator for the provision of the tour by that Tour Operator to you.
4.3 What terms apply to the contract between you and the Tour Operator. The provision of a tour to you by a Tour Operator is subject to any Tour Operator’s terms which are made available to you before any booking is completed and which you accept at the moment that a booking is actually placed. Please review any such terms and conditions before you make your booking. You may find links for these at the end of this document.
5. TOUR INFORMATION
5.1 The information about the tours is provided by the Tour Operators and we do not endorse the tours. The information placed on the Website relating to the tours has been provided to us by the Tour Operators. We make no representations about the suitability or the quality of tours for sale through the Website.
5.2 We do not guarantee the accuracy of the information. We have requested that the Tour Operators provide accurate information to us but we cannot guarantee the accuracy of the information. The relevant Tour Operator is responsible for the accuracy of the information.
6. PROVIDING THE TICKETS TO YOU
6.1 Who will provide the tickets to you: Where a contract with a Tour Operator is concluded on the Website, we will provide the tickets to you in accordance with this section 6.
6.2 When we will provide the tickets. Where you conclude your booking on the Website, during the booking process we will let you know when and how the tickets will be provided to you. All our tickets are electronic tickets. We will make the tickets available for download for printing or scanning (depending on the Tour Operator) by you as soon as we accept your booking.
7. YOUR RIGHT TO CANCEL OR AMEND BOOKINGS AND HOW TO CANCEL OR AMEND BOOKINGS CONCLUDED ON THE WEBSITE
7.1 Your right to cancel or amend your booking will be governed by the Tour Operator’s terms. Please contact the Tour Operator if you wish to cancel or amend your booking.
8. OUR RIGHTS TO CANCEL OR AMEND A BOOKING CONCLUDED ON THE WEBSITE ON BEHALF OF THE TOUR OPERATOR
8.1 We may amend your booking in accordance with the Tour operator’s terms: We may, on behalf of a Tour Operator in accordance with the Tour Operator’s terms, amend your booking.
8.2 We may cancel your booking if you break the contract with us or with the Tour operator. We may cancel a booking if:
8.2.1 you break the contract with us for the booking services. For example, if you do not make any payment to us when it is due or you do not, within a reasonable time, allow us to deliver the tickets to you; or
8.2.2 on behalf of a Tour Operator in accordance with the Tour Operator’s terms, if your break the contract with the Tour Operator.
8.3 We will contact you if we need to cancel or amend your booking: In the unlikely event that in accordance with sections 8.1 or 8.2 we need to cancel or amend your booking, we will use reasonable efforts to contact you as soon as reasonably possible to notify you using the contact details you provided at the time of booking.
8.4 In the event of a cancellation, no refund will be provided unless otherwise specified in the tour operator’s terms and conditions.
9. PRICE AND PAYMENT
9.1 Who you pay for the tour. When you initiate a booking through the Website, payment will be taken by us on behalf of the Tour Operator if the booking is concluded on the Website
9.2 Where to find the price for the tour. The price of the tours (which includes VAT) will be the price indicated on the booking pages when you made your booking. We take all reasonable care to ensure that the price of the tours advised to you is correct. However please see clause 9.3 for what happens if we discover an error in the price of the tour you booked where you have made the payment to us.
9.3 What happens if the price of the tour is wrong and your payment is taken by us on behalf of the Tour Operator. It is always possible that, despite our best efforts, some of the tours on the Website may be incorrectly priced. We will normally check prices before accepting your booking so that, where the tour’s correct price at your booking date is less than our stated price at your booking date, we will charge the lower amount. If the tour’s correct price at your booking date is higher than the price stated on the Website, we will contact you for your instructions before we accept your booking.
9.4 When you must pay and how you must pay. Payment must be made with the payment cards and methods listed on the Website. You must pay for tours before we dispatch the tickets or before we allow you to download them.
10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 We are responsible to you for foreseeable loss and damage caused by us in connection with the booking services. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
10.2 We are not responsible to you for loss and damage caused by the Tour Operators in connection with the contract with the Tour Operator and/or the provision of the Tour. If a Tour Operator fails to comply with its terms, the Tour Operator will be responsible for any loss or damage you suffer subject to the provisions of that Tour Operator’s terms. As a booking service provider and the agent of the Tour Operators, we are not liable for the provision of the tours or compliance by a Tour Operator with its terms and we are not responsible for any act or omission of a Tour Operator.
10.3 We are not responsible for delays outside our control. If performance of our obligations under these terms is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any tickets you have paid us for but not received.
10.4 We are not liable for business losses. We only supply the booking services for domestic and private use. If you use the booking services for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10.5 We do not exclude our liability for any matters in respect of which it is not permitted by law to limit or exclude, or attempt to limit or exclude, our liability: We do not in any way exclude or limit our liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation; or
- any matter which it is not permitted by law to limit or exclude, or attempt to limit or exclude, our liability.
10.6 WE ARE UNDER A LEGAL DUTY TO SUPPLY SERVICES THAT ARE IN CONFORMITY WITH THE CONTRACT. NOTHING IN THESE TERMS WILL AFFECT YOUR LEGAL RIGHTS AND OR YOUR LEGAL REMEDIES. FOR DETAILED INFORMATION ABOUT YOUR LEGAL RIGHTS AND REMEDIES PLEASE CONTACT THE CITIZENS ADVICE BUREAU.
11. HOW WE MAY USE YOUR PERSONAL INFORMATION
12. OUR RIGHT TO VARY THESE TERMS
12.1 We amend these terms from time to time. Please look at the section “When these terms come into force” to see when these terms were last updated.
12.2 Every time you use the booking services, the terms in force at the time of your booking will apply to the contract between you and us.
12.3 We may revise these terms as they apply to your booking from time to time to reflect the following circumstances:
12.3.1 changes in relevant laws and regulatory requirement; and
12.3.2 changes to our processes and procedures.
12.4 If we have to revise these terms as they apply to your booking, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.
13. OTHER IMPORTANT TERMS
13.1 How we may contact you. If we have to contact you we will do so by writing to you at the email address you provided to us in your booking.
13.2 We may transfer this Agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
13.3 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
13.4 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
13.5 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
13.6 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
13.7 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and the English courts have non-exclusive jurisdiction over any legal proceedings relating to the contract. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
14. LINKS TO TOUR OPERATOR TERMS AND CONDITIONS
14.1 L’Open Tour Paris
14.3 Open Loop New York
14.4 Bath Bus Company
14.5 Hong Kong Tramways
14.6 Le Grand Tour Nice